Refund Policy

How to Start a Return

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Before sending anything back, email us at snapfitlabs@gmail.com with your order number and the reason for the return. We'll confirm eligibility and provide return instructions, including the return address. Items sent back without prior contact may not be accepted.

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Standard Products

Returns for standard products may be accepted within 14 days of delivery, provided the item is unused and in original condition.

Return shipping costs are the responsibility of the customer unless the item arrived defective or incorrect.

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Custom Products

Because custom products are designed and produced specifically for each client:

Custom products are non-refundable and non-returnable, unless they arrive defective or damaged.

Design approval from the customer constitutes acceptance of the final design.

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Defective or Damaged Items

If an item arrives damaged or defective, please contact us within 14 days of delivery with photos and order details. We will evaluate and determine whether a replacement or refund is appropriate. If the item is confirmed defective or incorrect, we'll cover the return shipping.

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Refund Processing

Once we receive and inspect your return, approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

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Non-Refundable Situations

Custom or made-to-order products (unless defective)

Installation errors or misuse

Normal cosmetic variations inherent to 3D printing

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Questions?

Email us at snapfitlabs@gmail.com and we'll be happy to help.